Refund Policy
Return & Refund Policy
At Curvy Cloud, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a simple 30-day return policy.
RETURN WINDOW
You have 30 days from the date you receive your order to request a return. This gives you plenty of time to try on your pieces and decide if they're right for you.
WHAT CAN BE RETURNED
Items are eligible for return if they meet the following conditions:
- Items are unworn, unwashed, and in original condition
- All original tags and labels are still attached
- Items are in original packaging
- You have your order number
WHAT CANNOT BE RETURNED
The following items cannot be returned or refunded:
- Clearance or final sale items (marked at checkout)
- Items discounted 30% or more
- Swimwear, bodysuits, and intimates (for hygiene reasons)
- Customized or personalized items
- Items that have been worn, washed, or damaged
HOW TO REQUEST A RETURN
To request a return, please use the return request form on our website or contact our customer service team. We will review your request and respond within 2-3 business days. If your return is approved, we'll send you a prepaid return shipping label to use.
RETURN PROCESS
1. Submit your return request with your order number
2. Wait for approval (typically 2-3 business days)
3. Receive prepaid return shipping label
4. Ship your item back to us
5. We receive and inspect your return
6. Refund is processed
REFUND PROCESSING
- Refunds are processed within 5-7 business days after we receive your returned item
- Refunds are issued to the original payment method
- You will receive an email confirmation once your refund is processed
SHIPPING & RETURN COSTS
- Return shipping is free for all US orders (prepaid label provided)
- Please allow 5-7 business days for your return to reach us
- We are not responsible for items lost in transit
EXCHANGES
If you would like to exchange an item for a different size or color, please contact our customer service team and we'll help you arrange an exchange.
DEFECTIVE OR DAMAGED ITEMS
If you receive a defective or damaged item, please contact us immediately with photos. We will replace the item at no cost, even if it's outside the 30-day return window.
CONTACT CUSTOMER SERVICE
If you have any questions about our return policy, please contact our customer service team. We're here to help!
STATE-SPECIFIC NOTICES
California Residents: You have specific consumer rights under California law. Our return policy complies with all applicable California consumer protection laws.
New York Residents: Our return policy meets all state requirements for returns and refunds.
Thank you for shopping with Curvy Cloud!
Last Updated: December 25, 2025